Today I received your bank statement. It was addressed to me, and it had my private, family company name on the top. After that, it had all your personal information.

I know you receive benefits from Centrelink, and that you shop on iTunes. Your medical coverage is with Medibank - there’s even your account number. You’re self-employed because I see the deposits of the client invoices, and the project descriptions. I know you live near Leichhardt because that’s where you buy petrol. When you were on holiday in Perth I know where you stayed and that you even got a traffic fine, which you paid on 23 February. I know where you grocery shop (Woolworths Leichhardt).

What do you know about me?

Last month St George Bank mailed the wrong personal banking information to the wrong customers. I got your statement. You have mine. See story here: http://tinyurl.com/ya54maf

But the bank cares. In their letter they said they’re investigating and will be certain this doesn’t happen again. They have a 24-7 dedicated telephone line. I called on Sunday at 12:00 noon - and was put on hold for 10 minutes (”Because your call is important”). When I asked who received my statement, the female operator started lecturing me that no one could tell who I was by my banking information.

Yet I know your wife is named Leanne - because when you made an Internet Withdrawal you wrote the memo that it was for Leanne’s hair products.

So tell me St George. I know this other person. I have their detailed financial history. You’ve made no effort to reclaim these statements and your bossy operator told me I needn’t worry. You’re taking this seriously. You’re conducting an investigation. Yet the front page of your web site gives none of that away - there’s no mention.

Great job St George. At least I know this statement isn’t for Westpac-St George CEO Gail Kelly. I don’t believe she received Centrelink payments. Nor would she like her personal information in another person’s hands. Just like me.